This is the product direction for Monitor. If you'd like to discuss this direction directly with the product managers for Monitor, feel free to reach out to Dov Hershkovitch (PM of the APM Group) (GitLab , Email), Sarah Waldner (PM of the Health Group) (GitLab, Email Zoom call) or Kevin Chu (Group PM of Monitor) (GitLab, Email Zoom call).
The Monitor stage comes after you've configured your production infrastructure and deployed your application to it.
The mission of the GitLab Monitor stage is to provide feedback that decreases the frequency and severity of incidents and improves operational and product performance.
The categories within the Monitor stage fits together to support the mission in the following way:
The Monitor stage directly competes in several markets, including Application Performance Monitoring (APM), Log Management, Infrastructure Monitoring, IT Service Management (ITSM), Digital Experience Management (DEM) and Product Analytics. The total addressable market for the Monitor stage was already more than $1.5 billion in 2018 and is expected to grow as businesses continues to shift to digital.
All of these markets are well-established and crowded. However, they are also being disrupted by the underlying technologies used. The shift to cloud, containers, and microservices architectures changed users' expectation, and many existing vendors have struggled to keep pace. Successful vendors, such as market leader Datadog have leveraged a platform strategy to expand their markets (such as the acquisition of Undefined Labs to expand beyond production applications to provide code insights during development, or their expansion to incident management in 2020), and even stages within DevOps. Competition among market leaders today is also geared toward making the whole stack observable. New Relic's updated business model reflects the need for vendors to capture increasing footprint (and spend) of enterprises while enabling future growth by making a significant part of their business free.
The changes in the market have also revealed opportunities that new entrants into this stage, like GitLab, can take advantage of. Specfically, the Ops section opportunities worth re-emphasizing are:
The vision of the Monitor stage is to enable DevOps team to operate their application by enabling verification, observability, incident response, and feedback all within GitLab. This vision is part of the overall GitLab vision and enables teams to complete the DevOps loop.
GitLab is uniquely qualified to deliver on this bold and ambitious vision because:
A trade-off in our approach is that we are explicitly not striving to be a fully turn-key experience that can be used to monitor all applications, particularly legacy applications. Wholesale removing an existing monitoring solution is painful and a land and expand strategy is prudent here. As a customer recently explained, "Every greenfield application that we can deploy with your monitoring tools saves us money on New Relic licenses."
As this stage matures, we will begin to shift our attention and compete more directly with incumbent players as a holistic Monitoring solution for modern applications.
Dovetailing on our 2 year vision statement, our 3 year goal is to have built an integrated package of observability and operations tools that can displace today's front-runner in modern observability, Datadog and compete in all Monitor categories. We'll do that by focusing on the four core workflows of Instrument, Triage, Resolve and Improve.
The following links describe our strategy for each individual workflow:
Monitor is a critical component for all software development and operations. The Monitor stage's tier strategy will be broken down by workflow as described below.
To execute our land and expand strategy and to receive as much feedback from our potential user base, Core contains the vast majority of the Monitor features, including metrics, logs, incident management, traces, and error management.
Upcoming starter Monitor functionality include:
Upcoming premium Monitor functionality include:
Upcoming ultimate Monitor functionality include:
From 2020-08 through 2020-10, the following are the goals we are pursuing within the Monitor stage.
The quarterly goals fit within the larger overarching objectives of the Monitor stage described below.
First, we plan to provide a streamline triage experience to allows our users to quickly identify and effectively troubleshoot an application problem as described in the following flow:
Detailed information can be found in the triage to minimal epic
Second, we plan to dogfood our current capabilities. Monitor and observability solutions, by nature of what they are, have a high bar to meet before adoption. By continuing to improve the triage workflow, we will at the same time enable our GitLab teammates to use GitLap Monitor more fully.
You can see our entire public backlog for Monitor at this link; filtering by labels or milestones will allow you to explore. If you find something you're interested in, you're encouraged to jump into the conversation and participate. At GitLab, everyone can contribute!
Monitor SMAU is determined by tracking how users configure, interact, and view the features contained within the stage. The following features are considered:
|Install Prometheus||Add/Update/Delete Metric Chart||View Metrics Dashboard|
|Enable external Prometheus instance integration||Download CSV data from a Metric chart||Kubernetes podログの表示|
|Enable Jaeger for Tracing||Generate a link to a Metric chart||View Environments|
|Enable Sentry integration for Error Tracking||Add/removes an alert||View Tracing|
|Enable auto-creation of issues on alerts||Change the environment when looking at pod logs||View operations settings|
|Enable Generic Alert endpoint||Selects issue template for auto-creation||View Prometheus Integration page|
|Enable email notifications for auto-creation of issues||Use /zoom and /remove_zoom quick actions||View error list|
|Click on metrics dashboard links in issues|
|Click View in Sentry button in errors list|
See the corresponding Periscope dashboard (internal).
There are a few workflows that are critical to our users in this stage.
Each of these workflows has a designated level of maturity; you can read more about our category maturity model to help you decide which categories you want to start using and when.
This workflow is planned, but not yet available.
Starting with the highest level alert, using preconfigured dashboards to review relevant metrics, enabling ad-hoc visualization and immediate drill down from time sliced metrics into logs and traces in the same screen This workflow is planned, but not yet available.
This workflow is planned, but not yet available.
There are a few product categories that are critical for success here; each one is intended to represent what you might find as an entire product out in the market. We want our single application to solve the important problems solved by other tools in this space - if you see an opportunity where we can deliver a specific solution that would be enough for you to switch over to GitLab, please reach out to the PM for this stage and let us know.
Each of these categories has a designated level of maturity; you can read more about our category maturity model to help you decide which categories you want to start using and when.
Prometheusを利用して、GitLabはデプロイしたアプリケーションのパフォーマンスメトリクスを収集し表示できます。開発者はマージが本番環境に与える影響を、GitLabから離れることなく、簡単に確認できます。 This category is at the "complete" level of maturity.
GitLabでAPMアラートを設定して管理できます。 This category is at the "complete" level of maturity.
GitLabでインシデントを追跡できます。つまり、誰が、何を、いつ、どこで、どのようなインシデントが発生したのかを把握するための統合された場所を提供します。 開発速度と安定性の望ましいバランスを達成するために、サービスレベルの目標とエラーバジェットを定義できます。 This category is at the "complete" level of maturity.
GitLabでは、Elastic Stackによるログ集約を利用して、複数のポッドやサービスに分散したログを簡単に閲覧できます。Elastic Stackを有効にすると、集約されたKubernetesのログを複数のサービスやインフラにまたがって閲覧したり、過去にさかのぼったり、無限スクロールしたり、GitLabのUIからアプリケーションのログを検索したりできます。 This category is at the "viable" level of maturity.
トレーシングは、デプロイされたアプリケーションのパフォーマンスと健全性に関する考察を提供し、各機能や指定されたリクエストを処理するマイクロサービスを追跡します。これにより、モノリシックなシステムを使用しているか分散システムを使用しているかに関係なく、リクエストのエンドツーエンドのフローを簡単に理解できます。 This category is at the "viable" level of maturity.
エラートラッキングにより、開発者はアプリケーションで発生している可能性のあるエラーを簡単に発見し、確認することができます。コードの開発箇所とエラー情報を明らかにすることで、効率性と認識度を高めることができます。 This category is at the "complete" level of maturity.
This category is at the "minimal" level of maturity.
Priority: medium • Direction
ユーザーアクションと行動経路の成功率と実行のシミュレーション、監視、レポートを積極的に行います。 This category is at the "minimal" level of maturity.
Priority: high • Direction
There are a number of other issues that we've identified as being interesting that we are potentially thinking about, but do not currently have planned by setting a milestone for delivery. Some are good ideas we want to do, but don't yet know when; some we may never get around to, some may be replaced by another idea, and some are just waiting for that right spark of inspiration to turn them into something special.
Remember that at GitLab, everyone can contribute! This is one of our fundamental values and something we truly believe in, so if you have feedback on any of these items you're more than welcome to jump into the discussion. Our vision and product are truly something we build together!